faq
Society Sport accepts the following forms of payment:
- Visa
- Mastercard
- American Express
- Klarna
- PayPal
TERMS & CONDITIONS
Please read the following carefully. Your use of the SOCIETY SPORT website ("https://www.societysport.co.uk/") and purchase of the products (or services) ("Products") on it means that you agree to these terms and conditions ("Terms").
We may revise these terms and conditions at any time by updating this page. You should check the Website from time to time to review the latest updated current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
Shopping with SOCIETY SPORT
We will take all reasonable care to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. The fact that you receive an automatic order acknowledgement does not necessarily mean that we will be able to meet your order.
Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed prior to despatch, unless we have notified you that we do not accept your order or you have cancelled your order.
We reserve the right to refuse an order when we cannot obtain authorisation for your payment, SOCIETY SPORT or any of our partner services suspect fraud, if there has been a pricing or product description error, if you do not meet any other eligibility criteria set in our terms and conditions.
Payment & Security
Orders may be processed online using a credit or debit card supplied by VISA, MasterCard, Delta and American Express, additional payment methods are available when ordering with PayPal.
To ensure that shopping with SOCIETY SPORT is secure, we use 128-bit SSL technology so that communication between our site and you are encrypted. We use PayPal and Stripe to operate our payment gateway.
Your credit card company may also carry out additional security checks. In the event your card is declined please contact your card issuer to authorise the transaction.
We may feel the need to carry out additional security checks to help protect both HYPE and its customers. In these cases we may ask for additional proof of ID such as a driving licence or utility bill. You will be contacted either by email or by phone if this is necessary.
Contract cancellation under the Distance Selling Regulations
You are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive your order.
If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price and delivery charge, provided that you have notified us in writing no longer than 7 working days after the day on which you receive the order, and that you have taken reasonable care of the products and not used them.
Please note that your right to return Products does NOT apply to products which fall into the following categories unless they are faulty or not as described: Made to measure or personalised goods, Perishable goods (such as flowers and chocolates), Unsealed software, CDs, DVDs.
Discounts & Promotional Codes
* Next Day Delivery is not part of the any promotion.
* Coupon codes are not stackable with any of Lucky Dip, Bundle Items, Items which are already part of any offer or Gift Cards items.
Promotional codes and discounts unless otherwise stated only one code may be used per person per transaction, any orders stacking discounts maybe cancelled without notice. Unless otherwise stated codes expire within 1 month of first release and/or publication. We reserve the right to cancel and promotional code for any reasons without notice.
Copyright and Trademarks
SOCIETY SPORT, word marks, The SOCIETY SPORT logo are all trademarks of TOATEE LTD. These trademarks and/or a variation of these combination of these trademarks are registered worldwide.
SOCIETY SPORT does not give you any right in any copyright or intellectual property rights in a product nor the right to copy them.
General Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses.
Including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
SOCIETY SPORT may modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Termination shall be without prejudice to our other rights.
We act as principal on its own account and not as agent for you or any other person.
If we do not enforce any provision of this agreement such will not be considered a continuing waiver.
In the event that any part of these Terms is held to be unenforceable, such part will a SOCIETY SPORTS option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect.
These Terms constitute the full agreement between you and SOCIETY SPORT and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.
Since we principally deals with the UK and EU market, we cannot guarantee that it accords with local laws of any other countries (though we will try to make sure it does).
Under current UK legislation it is an offence to sell knives and certain bladed or pointed articles to persons under 18 years of age. When purchasing these products (or other age-restricted products, such as Alcohol) we will ask you to confirm that you are of the age legally required. Where payment is made by you using methods other than Visa/Mastercard there may be a delay to your order while we verify your age and you may be required to send us proof of age.
Due to limitations with sending dangerous goods internationally we reserve the right to cancel any order, or withdraw any item that may be deemed as dangerous during transportation from an international order, we will try our best to contact anyone who may be affected by this before we take action, however we cannot be held liable if no contact was made.
We may revise these terms and conditions at any time by updating this page. You should check the Website from time to time to review the latest updated current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
Shopping with SOCIETY SPORT
We will take all reasonable care to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. The fact that you receive an automatic order acknowledgement does not necessarily mean that we will be able to meet your order.
Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed prior to despatch, unless we have notified you that we do not accept your order or you have cancelled your order.
We reserve the right to refuse an order when we cannot obtain authorisation for your payment, SOCIETY SPORT or any of our partner services suspect fraud, if there has been a pricing or product description error, if you do not meet any other eligibility criteria set in our terms and conditions.
Payment & Security
Orders may be processed online using a credit or debit card supplied by VISA, MasterCard, Delta and American Express, additional payment methods are available when ordering with PayPal.
To ensure that shopping with SOCIETY SPORT is secure, we use 128-bit SSL technology so that communication between our site and you are encrypted. We use PayPal and Stripe to operate our payment gateway.
Your credit card company may also carry out additional security checks. In the event your card is declined please contact your card issuer to authorise the transaction.
We may feel the need to carry out additional security checks to help protect both HYPE and its customers. In these cases we may ask for additional proof of ID such as a driving licence or utility bill. You will be contacted either by email or by phone if this is necessary.
Contract cancellation under the Distance Selling Regulations
You are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive your order.
If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price and delivery charge, provided that you have notified us in writing no longer than 7 working days after the day on which you receive the order, and that you have taken reasonable care of the products and not used them.
Please note that your right to return Products does NOT apply to products which fall into the following categories unless they are faulty or not as described: Made to measure or personalised goods, Perishable goods (such as flowers and chocolates), Unsealed software, CDs, DVDs.
Discounts & Promotional Codes
* Next Day Delivery is not part of the any promotion.
* Coupon codes are not stackable with any of Lucky Dip, Bundle Items, Items which are already part of any offer or Gift Cards items.
Promotional codes and discounts unless otherwise stated only one code may be used per person per transaction, any orders stacking discounts maybe cancelled without notice. Unless otherwise stated codes expire within 1 month of first release and/or publication. We reserve the right to cancel and promotional code for any reasons without notice.
Copyright and Trademarks
SOCIETY SPORT, word marks, The SOCIETY SPORT logo are all trademarks of TOATEE LTD. These trademarks and/or a variation of these combination of these trademarks are registered worldwide.
SOCIETY SPORT does not give you any right in any copyright or intellectual property rights in a product nor the right to copy them.
General Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses.
Including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
SOCIETY SPORT may modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Termination shall be without prejudice to our other rights.
We act as principal on its own account and not as agent for you or any other person.
If we do not enforce any provision of this agreement such will not be considered a continuing waiver.
In the event that any part of these Terms is held to be unenforceable, such part will a SOCIETY SPORTS option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect.
These Terms constitute the full agreement between you and SOCIETY SPORT and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.
Since we principally deals with the UK and EU market, we cannot guarantee that it accords with local laws of any other countries (though we will try to make sure it does).
Under current UK legislation it is an offence to sell knives and certain bladed or pointed articles to persons under 18 years of age. When purchasing these products (or other age-restricted products, such as Alcohol) we will ask you to confirm that you are of the age legally required. Where payment is made by you using methods other than Visa/Mastercard there may be a delay to your order while we verify your age and you may be required to send us proof of age.
Due to limitations with sending dangerous goods internationally we reserve the right to cancel any order, or withdraw any item that may be deemed as dangerous during transportation from an international order, we will try our best to contact anyone who may be affected by this before we take action, however we cannot be held liable if no contact was made.
SHIPPING INFORMATION
While we endeavour to ship all orders placed before 3 PM on the same day we cannot guarantee this, especially during promotional periods. You will receive an email once your order has been dispatched, this email will also include your tracking information. However, It does not effect your Statutory rights.
Please remember that all tracking numbers take a few hours (and sometimes up to 24 hours) to become active from the point of notification. This is because of the time delay between us packing and shipping an item and our delivery couriers updating their systems.
All UK orders require a signature upon delivery.
UK SHIPPING
Standard UK
If you have not received your order within this time we advice waiting up to 15 working days before contacting our customer service team as during busy periods delivery can take slightly longer.
| Country | Estimated Delivery Time | Courier(s) |
|---|---|---|
| United Kingdom (Express) | Next Working (If Ordered Before 3PM) | DPD |
| United Kingdom (Standard) | 3-5 Working Days | Royal Mail |
| United Kingdom (Orders Over £45) | 3-5 Working Days | Royal Mail |
| UK Channel Island & Off Shore | 2-5 Working Days | DPD/Royal Mail |
EXPRESS DELIVERY / NEXT WORKING DAY
All orders placed using our express delivery service will be at the cost of £3.49 shipped via DPD or FedEx and will be delivered next working day, this excludes weekends and bank holidays.
Orders placed on a bank holiday: All orders placed after 3 PM on Thursday will be likely be delayed by one day. We try to avoid these delays however Royal Mail and our other couriers are closed on Monday. We're sorry if this causes any problems with your delivery. Next working day delivery is not a guaranteed service.
EXPRESS DELIVERY / NEXT WORKING DAY CHART
Please use this chart to work out when your delivery should arrive.
| Order Date | Before 3PM | After 3PM |
|---|---|---|
| Monday | Tuesday | Wednesday |
| Tuesday | Wednesday | Thursday |
| Wednesday | Thursday | Friday |
| Thursday | Friday | Monday |
| Friday | Monday | Tuesday |
| Saturday | Tuesday | Tuesday |
| Sunday | Tuesday | Tuesday |
INTERNATIONAL SHIPPING INFORMATION
We offer free worldwide shipping on all orders over £60.00, if your order is below this value international shipping will be at a flat rate cost of £2.49
We use Royal Mail, Parcel Force and DPD for all our international shipments. The value and weight will determine which courier is used to ship your order.
Any customs or import charges that occur are the responsibility of the recipient, these will be levied at the point of delivery. Unfortunately, we have no control over these charges as all costs will vary depending on the destination selected.
| Country | Estimated Delivery Time | Courier(s) |
|---|---|---|
| Andorra | 2-4 Working Days | DHL |
| Anguilla | 5-7 Working Days | DHL |
| Antigua and Barbuda | 3-5 Working Days | DHL |
| Argentina | 3-5 Working Days | DHL |
| Armenia | 3-5 Working Days | Royal Mail |
| Australia | 7-9 Working Days | DHL |
| Austria | 1-3 Working Days | DPD |
| Bahamas | 5-7 Working Days | Royal Mail |
| Bahrain | 5-7 Working Days | Royal Mail |
| Barbados | 5-7 Working Days | Royal Mail |
| Belarus | 2-4 Working Days | DHL |
| Belgium | 1-3 Working Days | DPD |
| Belize | 5-7 Working Days | Royal Mail |
| Bermuda | 5-7 Working Days | Royal Mail |
| Bhutan | 5-7 Working Days | Royal Mail |
| Bolivia | 5-7 Working Days | Royal Mail |
| Bosnia and Herzegovina | 3-5 Working Days | DHL |
| Bouvet Island | 5-7 Working Days | Royal Mail |
| Brazil | 2-4 Working Days | DHL |
| British Indian Ocean Territory | 5-7 Working Days | Royal Mail |
| British Virgin Islands | 5-7 Working Days | Royal Mail |
| Brunei | 5-7 Working Days | Royal Mail |
| Bulgaria | 2-4 Working Days | DHL |
| Cambodia | 5-7 Working Days | Royal Mail |
| Canada | 2-3 Working Days | DHL |
| Cayman Islands | 5-7 Working Days | Royal Mail |
| Chile | 3-5 Working Days | DHL |
| China | 2-4 Working Days/5-7 Working Days | DHL/Royal Mail |
| Christmas Island | 5-7 Working Days | Royal Mail |
| Cook Island | 5-7 Working Days | Royal Mail |
| Colombia | 5-7 Working Days | Royal Mail |
| Costa Rica | 5-7 Working Days | Royal Mail |
| Croatia | 2-4 Working Days | DHL |
| Cuba | 5-7 Working Days | Royal Mail |
| Cyprus | 1-3 Working Days | DPD |
| Czech Republic | 1-4 Working Days | DPD |
| Denmark | 1-3 Working Days | DPD |
| Dominica | 5-7 Working Days | Royal Mail |
| Dominican Republic | 5-7 Working Days | Royal Mail |
| Ecuador | 3-5 Working Days | DHL |
| El Salvador | 5-7 Working Days | Royal Mail |
| Estonia | 2-4 Working Days | DHL |
| Falkland Islands | 5-7 Working Days | Royal Mail |
| Faroe Islands | 5-7 Working Days | Royal Mail |
| Fiji | 5-7 Working Days | Royal Mail |
| Finland | 1-3 Working Days | DHL |
| France | 1-3 Working Days | DPD |
| French Guiana | 5-7 Working Days | Royal Mail |
| French Polynesia | 5-7 Working Days | Royal Mail |
| French Southern Territories | 5-7 Working Days | Royal Mail |
| Georgia | 5-7 Working Days | Royal Mail |
| Germany | 1-3 Working Days | DPD/DHL |
| Gibraltar | 2-3 Working Days | DPD/DHL |
| Greece | 1-3 Working Days | DPD |
| Greenland | 5-7 Working Days | Royal Mail |
| Grenada | 5-7 Working Days | Royal Mail |
| Guadeloupe | 5-7 Working Days | Royal Mail |
| Guatemala | 5-7 Working Days | Royal Mail |
| Guyana | 5-7 Working Days | Royal Mail |
| Honduras | 5-7 Working Days | Royal Mail |
| Hong Kong | 2-4 Working Days/5-7 Working Days | DHL/Royal Mail |
| Hungary | 2-3 Working Days | DHL |
| Iceland | 2-3 Working Days | DHL |
| India | 5-7 Working Days | Royal Mail |
| Indonesia | 5-7 Working Days | Royal Mail |
| Ireland (Republic of) | 1-3 Working Days | DPD |
| Israel | 5-7 Working Days | Royal Mail |
| Italy | 1-3 Working Days | DHL |
| Japan | 2-4 Working Days/5-7 Working Days | DHL/Royal Mail |
| Jamaica | 5-7 Working Days | Royal Mail |
| Kiribati | 5-7 Working Days | Royal Mail |
| Laos | 5-7 Working Days | Royal Mail |
| Latvia | 2-3 Working Days | DHL |
| Liechtenstein | 2-3 Working Days | DHL |
| Lithuania | 2-3 Working Days | DHL |
| Luxembourg | 1-3 Working Days | DPD/DHL |
| Macau SAR China | 2-4 Working Days/5-7 Working Days | DHL/Royal Mail |
| Macedonia | 3-5 Working Days | DHL |
| Malaysia | 3-5 Working Days | DHL |
| Maldives | 5-7 Working Days | Royal Mail |
| Malta | 5-7 Working Days | Royal Mail |
| Martinique | 5-7 Working Days | Royal Mail |
| Mauritiana | 5-7 Working Days | Royal Mail |
| Mexico | 3-5 Working Days | DHL |
| Moldova | 3-5 Working Days | DHL |
| Monaco | 3-5 Working Days | DHL |
| Montserrat | 5-7 Working Days | Royal Mail |
| Nauru | 5-7 Working Days | Royal Mail |
| Netherlands | 1-3 Working Days | DPD |
| Netherlands Antilles | 3-5 Working Days | DHL |
| New Caledonia | 5-7 Working Days | Royal Mail |
| New Zealand | 3-5 Working Days/5-7 Working Days | DHL/Royal Mail |
| Niue | 5-7 Working Days | Royal Mail |
| Norway | 3-5 Working Days | Royal Mail |
| Oman | 5-7 Working Days | Royal Mail |
| Palau | 5-7 Working Days | Royal Mail |
| Panama | 5-7 Working Days | Royal Mail |
| Papua New Guinea | 5-7 Working Days | Royal Mail |
| Paraguay | 5-7 Working Days | Royal Mail |
| Peru | 5-7 Working Days | Royal Mail |
| Philippines | 5-7 Working Days | Royal Mail |
| Pitcairn Islands | 5-7 Working Days | Royal Mail |
| Poland | 1-3 Working Days | DPD |
| Portugal | 1-3 Working Days | DPD |
| Puerto Rico | 5-7 Working Days | Royal Mail |
| Qatar | 5-7 Working Days | Royal Mail |
| Romania | 2-4 Working Days | DHL |
| RŽunion | 5-7 Working Days | Royal Mail |
| Russia | 2-4 Working Days/5-7 Working Days | DHL/Royal Mail |
| Saint Helena | 5-7 Working Days | Royal Mail |
| Saint Kitts and Nevis | 5-7 Working Days | Royal Mail |
| Saint Lucia | 5-7 Working Days | Royal Mail |
| Saint Vincent and the Grenadines | 5-7 Working Days | Royal Mail |
| Samoa | 5-7 Working Days | Royal Mail |
| San Marino | 3-5 Working Days | DHL |
| Saudi Arabia | 3-5 Working Days | DHL |
| Singapore | 2-4 Working Days/5-7 Working Days | DHL/Royal Mail |
| Slovak Republic | 1-3 Working Days | DHL |
| Slovenia | 1-3 Working Days | DHL |
| Solomon Islands | 5-7 Working Days | Royal Mail |
| South Africa | 5-7 Working Days | Royal Mail |
| South Korea | 2-4 Working Days/5-7 Working Days | DHL/Royal Mail |
| Spain | 1-3 Working Days | DPD |
| Sri Lanka | 5-7 Working Days | Royal Mail |
| Suriname | 5-7 Working Days | Royal Mail |
| Sweden | 3-4 Working Days | DPD |
| Switzerland | 2-4 Working Days | DHL |
| São Tomé and Príncipe | 5-7 Working Days | Royal Mail |
| Taiwan | 2-4 Working Days/5-7 Working Days | DHL/Royal Mail |
| Thailand | 5-7 Working Days | Royal Mail |
| Tokelau | 5-7 Working Days | Royal Mail |
| Tonga | 5-7 Working Days | Royal Mail |
| Trinidad and Tobago | 5-7 Working Days | Royal Mail |
| Turkey | 2-4 Working Days | DHL |
| Turks and Caicos Islands | 5-7 Working Days | Royal Mail |
| Tuvalu | 5-7 Working Days | Royal Mail |
| United Arab Emirates | 2-4 Working Days | DHL |
| United States (If Ordered Before 1PM GMT) | 1-3 Working Days | FedEX |
| Uruguay | 5-7 Working Days | Royal Mail |
| Vanuatu | 5-7 Working Days | Royal Mail |
RETURNS
Returning a Faulty Product
Before returning any faulty products, please email our customer service department, providing images and the relative information, so that we can aim to get this resolved as quickly as possible.
Returning a Wrong Issue Items
If you are to receive an incorrect item, we sincerely apologise. Please email our customer service department as soon as possible providing the full details of your order, so that we can get this matter resolved. Refunds We aim to process all refunds within 5 working days of receiving your returned order. Once we authorise a refund your bank can take between 2-5 working days to show this in your account, we're really sorry but we have no control over your banks return transaction processing policy and we have no way of speeding up your bank.
Our Returns Address
Returns at Society Sport - Europa House Newton Lane Wigston Le18 3se
Returns Policy
This returns policy only applies to items bought from societysport.co.uk, any items purchased from any of our retailers including but not limited to FootAsylum must be returned to the original source of purchase, this is due to contractual obligations we are not able to take back any items purchased from retailers. Product exchanges are currently not possible, but you do have the option of returning your items. In order to get another product, colour or size, you will have to place a new order. However, if you are unhappy with your goods we will happily issue a replacement or refund assuming they are returned within 28 days of receipt of your order. The returns address can be found at the bottom of this page.
Please ensure you enclose a completed returns form with your order. If you are unable to print the returns form please include the required information clearly on a piece of A4 paper and include it with the return.
All returned items must be unworn, complete with all original tags, and in original and resalable condition. We reserve the right to refuse a return if it fails to meet the above terms.
If returning footwear, please make sure the box is well protected, as the box is part of the product. Any footwear returned without a box could result in the return being refused.
Please make sure all return packages are sent with a trackable, insured service, ensuring your items are well packaged, as we cannot take responsibility for items damaged or lost in transit.
If you are returning an item from outside the UK, please clearly mark the package ‘Returned Goods’, to avoid any customs charges. Society Sport is not responsible for any return custom charges made.
Please note return postage charges are non refundable unless your order is faulty or incorrect
Before returning any faulty products, please email our customer service department, providing images and the relative information, so that we can aim to get this resolved as quickly as possible.
Returning a Wrong Issue Items
If you are to receive an incorrect item, we sincerely apologise. Please email our customer service department as soon as possible providing the full details of your order, so that we can get this matter resolved. Refunds We aim to process all refunds within 5 working days of receiving your returned order. Once we authorise a refund your bank can take between 2-5 working days to show this in your account, we're really sorry but we have no control over your banks return transaction processing policy and we have no way of speeding up your bank.
Our Returns Address
Returns at Society Sport - Europa House Newton Lane Wigston Le18 3se
Returns Policy
This returns policy only applies to items bought from societysport.co.uk, any items purchased from any of our retailers including but not limited to FootAsylum must be returned to the original source of purchase, this is due to contractual obligations we are not able to take back any items purchased from retailers. Product exchanges are currently not possible, but you do have the option of returning your items. In order to get another product, colour or size, you will have to place a new order. However, if you are unhappy with your goods we will happily issue a replacement or refund assuming they are returned within 28 days of receipt of your order. The returns address can be found at the bottom of this page.
Please ensure you enclose a completed returns form with your order. If you are unable to print the returns form please include the required information clearly on a piece of A4 paper and include it with the return.
All returned items must be unworn, complete with all original tags, and in original and resalable condition. We reserve the right to refuse a return if it fails to meet the above terms.
If returning footwear, please make sure the box is well protected, as the box is part of the product. Any footwear returned without a box could result in the return being refused.
Please make sure all return packages are sent with a trackable, insured service, ensuring your items are well packaged, as we cannot take responsibility for items damaged or lost in transit.
If you are returning an item from outside the UK, please clearly mark the package ‘Returned Goods’, to avoid any customs charges. Society Sport is not responsible for any return custom charges made.
Please note return postage charges are non refundable unless your order is faulty or incorrect
How do I place an order?
Rest assured, placing an order with us is simple, we like to make placing an order as straight forward and stress free as possible.
Firstly, browse our website, add any items you would like to purchase to your cart and checkout. At checkout you will be able to select a shipping method and add any promotional codes that are available. Payment can only be made using PayPal at this moment in time. Once your order is completed you will receive an email confirming your order.
Unfortunately we are unable to take orders via telephone or email.
How do I know my order was successful?
You will receive an automated email confirming your order was successful and is ready to be processed by our dispatch team.
Once your order has been shipped you will receive another email confirming your order has left our warehouse.
By advertising Goods on the Website, We are inviting You to place an Order with Us. If You place an Order, We are not obliged to accept that Order and the Contract between Us will only be formed if and when We accept Your Order. Neither submitting an electronic order form, nor completing the checkout process constitutes Our acceptance of Your Order. Our acceptance of Your Order and the completion of the Contract between You and Us will take place upon dispatch to you of the Goods. You may include any number of items within a single Order, subject to any restrictions set out in these Terms or on the Website and each Order, which You place, will be a separate Contract between Us. We reserve the right to refuse to supply Goods to any person.
Are all items on your website in stock?
If the item you would like to purchase is available on our website then this means we have the item in stock. However, due to amount of orders we receive it is not possible to eradicate all discrepancies, on very rare occasions an item may be sold out but still available to purchase, if this is the case we will inform you via email as soon as possible.
Can I cancel/amend my order?
We are able to change or cancel orders in accordance with the Distance Selling regulations. If your order has been placed, but not dispatched, we will make the change or cancellation straight away wherever possible. Please email our customer service team for assistance.
Please note we can make no guarantees to change orders prior to shipping but we will try our best to do so.
If you have already received your goods then we are happy to cancel or make changes in accordance with the UK Distance Selling Regulations, and our Returns Policy. Please see our returns section for more information.
I’ve not received my order, where is it?
If you have not received your order within the estimated time then please check the following before contacting our customer service team.
Check you have received an email confirming your order has been dispatched.
Check the tracking information that is included in your dispatch confirmation email using the relevant link.
Check for emails, phone calls and attempted delivery cards from one of our couriers, it may be that your parcel is being held at your local depot awaiting collection or redelivery.
Check nobody at your address has taken delivery on your behalf.
Although our couriers should not leave your parcel with a neighbour it’s always worth checking with your neighbours just in case.
My order is incorrect/missing an item?
If you have received your order and you are missing one of your items or have received an incorrect item then please contact our customer service team orders@societysport.co.uk
Please quote your order number and provide us with the name of the item so that we can look into this for you and get the error amended as quickly as possible.
Free Gifts
On occasions we may add free gifts to orders, gifts are added subject to availability only and completely at random. Unfortunately we are unable to exchange any free gift you receive for another item or credit.
Shipping
Which courier will deliver my order?
We use Royal Mail for our Standard Delivery within the UK.
FedEx and DPD are used for all Express Deliveries within the UK.
International orders will be sent using, DPD, DHL, Royal Mail or Parcel Force.
We reserve the right to use an appropriate shipping method on all orders. If you require a specific courier we may ask for further payment to cover any charges incurred.
How long is delivery?
Standard UK delivery – We aim to deliver all UK orders between 3 and 5 working days. Weekends and bank holidays are not considered as working days.
Express UK delivery – If your order was placed before 3PM Monday – Thursday you will receive your item the next working day excluding weekends and bank holiday. If your order was placed after 3PM on Thursday it will not be delivered until the following Monday. If your order was placed after 3PM on Friday this will not be delivered until the following Tuesday.
Next working day delivery is not guaranteed during promotional periods. If your order is time sensitive please email our customer service team orders@societysport.co.uk who will strive to get your order to you on time where possible.
International orders usually arrive within 7-10 working days, shipment times can vary depending on whether your order is subject to customs and duty charges that are beyond our control. Please allow a minimum of 15 working days before contacting our customer service team regarding late or no delivery of your order.
How much is delivery?
UK Standard Shipping – £2.49 (free on all orders over £60.00)
UK Express Shipping - £3.49
International Shipping - £2.49 (free on all orders over £60.00)
International Express Shipping - £6.49
How can I track my order?
A tracking number will be included in your dispatch confirmation email.
Please use the following links to track the whereabouts of your order.
Royal Mail - https://www.royalmail.com/track-your-item
FedEx - https://fedexuk.net/accounts/track.aspx
DPD - http://www.dpd.co.uk/service/tracking
Parcel Force - http://www.parcelforce.com/track-trace
Please note, orders placed using our Standard UK Delivery are not track able, this will only confirm when your item has been delivered or attempted to be delivered. If delivery is completed proof or delivery will be provided.
How do I know my order has been dispatched?
An email will be sent confirming your order has left our warehouse your tracking information will also be included in this email.
What if I’m not at my address when my order is delivered?
If a FedEx delivery is attempted and not completed a card will be left and a further attempt will be made the following working day. If the delivery can still not be completed then another card will be left and your order will be held at your local depot awaiting further instruction, once it has reached this stage you can either arrange a re-delivery for a convenient date or collect it in person from the depot. Failing this your order will be returned to us and we will contact you via email.
If a DPD delivery cannot be completed they will return your parcel to their depot, a card will be left with full details on how to arrange redelivery or collection. DPD usually attempt to deliver up to 3 times before returning the parcel to us. Once we receive the parcel we will contact you via email. Please note different procedures apply for different countries.
If Royal Mail attempt delivery when you are not in a card will be left with details on how to arrange re-delivery or collection. Failing this you can track your order at https://www.royalmail.com/track-your-item and rearrange delivery.
If your parcel is not called for it will be returned to us, once we receive it we will be in touch via email.
Please note – when collecting your order from a courier depot you may be required to provide photo ID.
Can someone else sign for my parcel?
It does not have to be the addressee that signs for your parcel. A signature is logged for security reasons, any signature provided at the delivery address will be taken as proof of delivery.
Can I amend my delivery address?
If you have made a mistake with your address when placing your order please contact us immediately so we can try to rectify your details. Please quote your order number when doing this to speed the process up.
Please note if your order has already left our warehouse then we are unable to amend the shipping details.
If your order can not be delivered due to the address being incomplete or being refused at the address we will contact you directly, this will not be until the item is returned to us.
Do you deliver to my country?
We deliver to almost every country, if you are unsure please contact our customer service team.
Will I be required to pay Customs and Import charges?
Any customs or import charges that occur are the responsibility of the recipient, these will be charged at the point of delivery. Unfortunately we have no control over these charges as all charges will vary depending on the destination selected.
Paying What payment method do you accept?
Amazon Pay
PayPal
Credit Card
Shopify Pay
Klarna
When will payment be taken from my account?
Payment is usually taken as soon as the order has been placed. It can take up to 5 working days before the funds show as having left your account.
Returning
How do I return my order?
Full details on how to make a return can be found here.
Please note – at this moment at time we do not offer an exchange, if you wish to change the size, colour or style of your item a new order will have to be placed. Please accept our apology for any inconvenience this may cause.
How do I know you have received my return?
We try to process all returns within 5 working days of receiving them this is not always possible during busy periods. An email will be sent once the return process has been completed.
How long does it take for the funds to be back in my account?
Refunds are usually processed within 5 working days and the funds are usually back in your account within 48 hours. As soon as the refund is completed the amount of time it takes to appear back in your account is beyond our control, if you do have a concern please contact our customer service team who will do their best to help resolve the matter.
Do I have to pay for return postage?
Unfortunately we are unable to cover any cost you may incur when returning an item unless the item is faulty or incorrect.
I’ve not been refunded the full amount?
If you have returned your item(s) for being unsuitable we are only able to refund the item(s) cost this will not include the original delivery cost.
Should your item(s) be faulty a full refund will be issued including the original delivery charges and the return delivery cost.
Products
Are more sizes available?
The sizes shown on our website are the only sizes available. Please keep checking the item as a return may be made and added to our website.
Will you be getting a restock?
Where possible we will restock popular items, as soon as we receive a restock this will be added to our website. It’s worth following us on Twitter, Instagram and Facebook to keep up to date with restocks and new products.
The item I ordered is now in the sale, can I get a refund for the difference?
As an online business our prices change in accordance with trends, customer demand and stock availability we are, therefore, unable to refund the difference in price when an item you have purchased goes into sale, although we do appreciate how frustrating this can be. You are more than welcome to return the item for a full refund and then re-order the item at its markdown price, provided it is returned in accordance with our returns policy. Please note, we cannot guarantee that another customer won't purchase this item before you get chance to do so.
PRIVACY POLICY
This privacy policy sets out how Society Sport uses and protects any information that you give Society Sport when you use this website.Society Sport is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Society Sport may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• We may share your contact information with our delivery partners so they may contact you with updates with your package/delivery.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at orders@societysport.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Society Sport Europa House Newton Lane Wigston Le18 3se.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
What we collect
We may collect the following information:
• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• We may share your contact information with our delivery partners so they may contact you with updates with your package/delivery.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at orders@societysport.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Society Sport Europa House Newton Lane Wigston Le18 3se.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
| COOKIE name | COOKIE Description |
|---|---|
| CART | The association with your shopping cart. |
| CATEGORY_INFO | Stores the category info on the page, that allows to display pages more quickly. |
| COMPARE | The items that you have in the Compare Products list. |
| CURRENCY | Your preferred currency. |
| CUSTOMER | An encrypted version of your customer id with the store. |
| CUSTOMER_AUTH | An indicator if you are currently logged into the store. |
| CUSTOMER_INFO | An encrypted version of the customer group you belong to. |
| CUSTOMER_SEGMENT_IDS | Stores the Customer Segment ID |
| EXTERNAL_NO_CACHE | A flag, which indicates whether caching is disabled or not. |
| FRONTEND | Your session ID on the server. |
| GUEST-VIEW | Allows guests to edit their orders. |
| LAST_CATEGORY | The last category you visited. |
| LAST_PRODUCT | The most recent product you have viewed. |
| NEWMESSAGE | Indicates whether a new message has been received. |
| NO_CACHE | Indicates whether it is allowed to use cache. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history if you have asked the site. |
| POLL | The ID of any polls you have recently voted in. |
| POLLN | Information on what polls you have voted on. |
| RECENTLYCOMPARED | The items that you have recently compared. |
| STF | Information on products you have emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
| VIEWED_PRODUCT_IDS | The products that you have recently viewed. |
| WISHLIST | An encrypted list of products added to your Wishlist. |
| WISHLIST_CNT | The number of items in your Wishlist. |
